At 88bb, we believe great entertainment must come with responsibility. This page is your complete guide to how we help Malaysia players stay in control — and what to do if gambling starts to have a negative impact on your life.
Responsible gaming means enjoying online gambling as a form of entertainment — not as a source of income, an escape from life's pressures, or a solution to financial problems. At 88bb, we believe every player deserves to play safely, with clear limits and full awareness of the risks involved.
Malaysia has a vibrant and enthusiastic player community. Many enjoy slot games, sports betting, and live casino as casual weekend entertainment with friends. However, for a small number of individuals, gambling can become a habit that's difficult to control. This is where 88bb plays an important role — we're not just a gambling platform, we're a responsible partner committed to keeping your gaming experience positive and safe.
Since we launched this platform, we have invested seriously in building a comprehensive self-control tools system, training our support team to understand problem gambling issues, and ensuring all our promotional communications do not target vulnerable individuals or those who have chosen to self-exclude. This is not merely a licensing requirement — it is a core value of 88bb.
Important to understand that gambling should only ever use money you can afford to lose. Never gamble with money set aside for your family's basic needs, bill payments, or loan repayments. The limits you set for yourself are your best protection, and 88bb provides all the tools you need to help you stay within those limits.
Think of gambling as an entertainment cost, just like going to the cinema or dining out.
Set a time and money limit you are willing to spend before opening any game.
If you have reached your loss limit, stop. Chasing losses is the leading cause of gambling problems.
Emotional instability can lead to irrational decisions while gambling.
Make sure gambling does not interfere with family time, work, or your other social activities.
88bb provides a range of self-control tools that you can activate at any time directly from your Account Settings — no approval wait or support contact required.
Set the maximum deposit limit you can add to your 88bb account on a daily, weekly, or monthly basis. Once the limit is reached, our system automatically blocks any further deposits until the new period begins. Limits can be decreased immediately, but increasing a limit requires a 7-day waiting period to protect you.
In addition to deposit limits, you can set a net loss limit — the maximum amount you allow yourself to lose within a given period. Once this limit is reached, you will not be able to continue playing until a new limit takes effect. This is one of the most effective tools for preventing impulsive loss chasing.
Set the maximum duration for each of your gambling sessions. When the set time is almost up, 88bb will display a reminder. Once the time limit is reached, your session will be ended automatically. This tool is especially useful for players who tend to lose track of time while playing slot games or Live Casino.
If you feel you need a short break from the platform, use the Self-Exclusion tool to block your account for a short period ranging from 24 hours to 30 days. During this time, you will not be able to log in or make any deposits. Your account will be automatically reopened once the break period ends, with no need to contact support.
For more serious cases, the Self-Exclusion tool allows you to block your account for a minimum period of 6 months up to permanently. Unlike Self-Break, Self-Exclusion cannot be reversed at will — this is to protect you from impulsive decisions. All promotional communications will also be stopped immediately once Self-Exclusion is activated.
View a detailed report of your gambling activity — how much time you've spent, total deposits, total wins, and net losses over a selected period. This transparency helps you make an honest assessment of your gambling patterns and determine whether they remain at a healthy level.
All self-control tools above are accessible directly from 88bb account settings your account. If you experience any difficulty activating it, our support team operates 24 hours a day, 7 days a week and is ready to assist you via Live Chat within minutes.
Problem gambling rarely happens overnight. It usually starts gradually and develops over time. Recognising the early warning signs is the most important first step toward getting timely help. Watch for the following signs in yourself or someone you care about:
Thinking about gambling all the time — planning the next gambling session even while at work or with family.
Chasing losses persistently — continuing to gamble in hopes of recovering money already lost, even when doing so makes the situation worse.
Lied to family or friends about how much time or money is being spent on gambling.
Gambling to escape from problems, work stress, anxiety, or feelings of sadness.
Neglecting responsibilities — work, family, bills, or personal health in order to continue gambling.
Borrowing money or selling assets to obtain funds for gambling purposes.
Unable to stop despite trying — feeling uncomfortable, restless, or irritable when not gambling.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, we encourage you to contact our support team or seek professional help.
Think back over the past 12 months when answering these questions.
Gambled with more money than you could afford to lose?
Need to gamble with increasingly larger amounts of money to get the same level of excitement?
Tried to stop or cut back on gambling but failed to do so?
Felt restless, irritable, or uncomfortable when trying to cut back or stop gambling?
Using gambling as a way to escape problems or relieve feelings of stress?
Hiding your gambling activity from family members, employers, or counsellors?
Doing something illegal or unethical to obtain money for gambling?
Risking or losing important relationships, employment, or educational opportunities due to gambling?
If you answered "Yes" to 3 or more of the questions above, we strongly encourage you to contact the 88bb support team now or activate the Self-Exclusion tool from your account settings. Seeking help early is a sign of strength, not weakness.
The process is straightforward and takes only a few minutes. All tools are accessible directly from your account without needing to contact support first.
Browse 88bb.run and log in using your username and password. Make sure you are using a secure device and a trusted internet connection.
Click your profile icon in the top right corner of the screen, then select "Account Settings" from the menu displayed.
In the Account Settings page, find and click the tab labelled "Responsible Gaming" or "Self-Control". All available tools will be displayed here.
Select the type of limit you want to activate — deposit limit, loss limit, session time limit, or Cool-Off. Enter the desired value or duration and confirm your selection.
The limits you set will take effect immediately. You will receive a confirmation email for your records. Limit reductions take effect immediately; limit increases take up to 7 working days.
Self-Exclusion is a more serious tool and requires a slightly different process to ensure your decision is final and not made impulsively:
Choose from 6 months, 1 year, 5 years, or permanent. All options require a 24-hour cooling-off period before taking effect.
Effective within 24 hoursYou will need to verify your identity via your registered email to process a Self-Exclusion request, ensuring your account is protected.
Additional protectionAll promotional emails, bonus notifications, and marketing communications will be stopped immediately and will not be sent for the duration of the exclusion period.
Auto-unsubscribeTo activate Permanent Self-Exclusion or if you need immediate assistance, contact the 88bb support team via Live Chat and request "Self-Exclusion Request". We will process your request promptly and in full confidence.
Answers to questions frequently asked by 88bb players about responsible gaming and self-control tools.
Responsible gaming is not just a policy on paper — it is part of 88bb's DNA and something we practise every day.
Every 88bb support team member undergoes specialised training in identifying and assisting players who may be experiencing gambling problems. They are trained to respond with empathy rather than judgement, and know the exact steps to take for each situation.
88bb implements a comprehensive KYC verification process to ensure that only individuals aged 18 and above can register and play on our platform. Any account suspected of being used by a minor will be investigated and suspended immediately while the investigation is ongoing.
All 88bb marketing campaigns are designed to target adult players who play voluntarily and responsibly. We do not use manipulative tactics, do not target vulnerable players, and always include responsible gaming messaging in every promotional communication.
88bb's analytics system continuously monitors player gambling patterns to identify behaviour that may indicate a problem — such as sudden increases in deposits, excessively long gaming sessions, or repeated attempts to override set limits. Players flagged by the system will be proactively contacted by our team.
We actively provide our players with educational resources — articles on how to play smart, how to manage a gambling budget, how to recognise the early signs of a gambling problem, and how to get help. Knowledge is the best defence we can give our players.
88bb partners with a range of local and international support organisations specialising in helping individuals with gambling problems. We are always ready to refer players who need deeper support to qualified professionals in counselling and recovery.
Create your 88bb account today and access all our self-control tools for free. We believe the best entertainment is the kind that brings joy without affecting your life. Play within your limits, play smart, play with 88bb.